Reference

Legal terms for your petir36 account

petir36 Legal explains how we handle account access, wallet records, cookies, security checks and requests for policy changes in Indonesia.

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petir36 Legal terms for your petir36 account
CONTACT ROUTES

Legal help beside your account

A clear contact route helps you resolve a Legal question without guessing which account detail matters.

Account access If phone verification prevents account access, contact our account support path with your linked number and the exact message shown. We can explain which Legal condition applies and identify the next account step without asking you to disclose a password or wallet PIN.
Wallet records For a Legal question about DANA, OVO, GoPay or QRIS records, send the payment reference and date through the cashier support path. We use those details to locate the account entry, while the wallet provider remains responsible for its own transaction records.
Policy requests When you want clarification, correction or removal of eligible account data, contact us through the support channel shown in your account area. State the request plainly, and we may ask for account verification before discussing private records or changing Legal-related details.
DATA PRACTICES

What our Legal process covers

Legal handling is practical: we separate account identity, payment references and device activity so a request can be checked against the right record.

Data handling

We use account details such as your phone number and login identifiers to establish access and respond to Legal requests. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or a virtual account are used to reconcile activity, not to replace your wallet credentials.

Cookie choices

Cookies and similar storage may keep a session recognised or remember a setting on your device. Our Legal wording explains their purpose, and you can manage browser permissions; clearing them may require phone verification again before account access continues.

Account security

Phone verification comes before account access, and we may compare submitted details with account records when a Legal request involves private data. Use a device you control, keep codes private and contact support if a sign-in message does not match your action.

Record retention

Some account, payment and support records remain stored for the period needed to settle disputes, meet legal duties or confirm transaction history. A deletion request may therefore have limits, and we explain the reason when a record cannot be removed immediately.

Change requests

You can ask us to correct inaccurate account details or clarify how a record was used. Include the linked phone number, the specific field and the requested correction; we verify ownership first so another person cannot alter your Legal record.

Policy contact

For a question about these terms, contact us through the account support route rather than sending sensitive documents to an unknown address. We may request a transaction reference or account check, then explain the applicable Legal wording in plain English.

Answers before you open an account

These Legal answers address the searches we hear before account creation: access by location, personal data, cookies, payment records, corrections and contact. Read them with the full terms, especially if you are checking whether access is available from Indonesia or asking us to change a private account record.

The petir36 Legal page explains account access, phone verification, data handling, cookies, payment references, retention and requests for correction or removal. It also states that access depends on local law, so you should check the terms and your local position before opening an account.

Yes. Account eligibility and access depend on local law. We do not treat an available login page as permission to use the service everywhere. Check the current Legal wording for your location, and do not continue if access is not permitted where you are.

We may keep account identifiers, phone-verification results, support messages and payment references needed to reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Retention can continue when required for legal duties, dispute handling or transaction records.

Use the support route shown in your account area and identify the exact record you want corrected, such as a phone number or payment reference. We verify account ownership before making a change, and some records may remain when retention is required by law.

Phone verification connects the account request to the contact detail supplied during creation and helps prevent another person from entering private records. It can also be requested again after cookies are cleared or an unusual device change is detected.

We use the reference, amount and time needed to match a DANA or QRIS transaction with your account. We do not need your wallet PIN. If a record is disputed, send the receipt through the cashier support path so we can check our entry.

Start with the account support channel shown inside your account area and include the policy topic, linked phone number and any relevant reference. Do not send passwords or authentication codes. We may request an ownership check before discussing private Legal records.

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